FAQ
How do I cancel my order after I’ve placed it?
Log in and check your order status in "My Orders".
If your order status is unpaid, you can cancel it directly yourself.
If you've paid for your order, in-stock items normally ship within 1-5 business days after an order has been paid. We accept cancellations on orders that have not yet shipped or if the items are on backorder. In this case, please contact our Customer Service to cancel your order.
What if I've placed an order but heard nothing?
Usually, you'll receive an "Order Confirmation" email within 30 minutes after placing your order. If you heard nothing after 30 minutes, please check your spam box or check your credit card or PayPal account to see if the payment has been successful.
You can also log in to your account to check your order status in "My Orders".
Still not solved? Please contact us for help.
What if I filled in the wrong order information but I've already placed the order?
We are here to help youl! You can contact us. Our professional customer care team will do everything we can to accommodate your changes!
Phone:
855-572-7676 (Mon - Fri: 10AM - 4PM, PST)
909-947-7676 (Mon - Fri: 10AM - 4PM, PST)
Email: david@bokawater.com
Where can I find my invoices?
Registered users can check and download invoices in ""My orders"".
Guests should contact customer service or register to see order information and invoices.
If you still can't find where to download the invoice, you can contact us. david@bokawater.com
Can I change certain information about my invoices?
Yes, the billing address can be changed, but only once. Please contact Customer Service to change it. The delivery address on the invoice cannot be modified.
What happens if the carriers lose my package?
Please contact our Customer Service for after-sales service as soon as possible.
Can I change my delivery address after I've ordered?
Please contact our customer service via email when an address change is needed. Our team will check to see if it's possible or not and get back to you as soon as possible.
Can I specify the logistics company for delivery?
You can leave us a message when placing your order to notify which company you want. If the logistics company you specify does not meet our shipping conditions, we will automatically choose the logistics company that can be shipped for you.
When will I receive my item(s)?
The shipment time is 2-5 business days.
Depending on circumstances like distance, local holidays, and any other external factors outside of FURNMICS HOME’s, and courier’s control, delivery takes 5-9 days.
* All information regarding the delivery duration is estimated. We cannot guarantee that your order will arrive on a specific day.